FAQ

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A: Usually, our MOQ is 1 piece, but if customized brand, we have quantity requirement in different items. We welcome new customer place a trial order to test the products quality and the sales in their markets.

A: It depends on order item and quantity, usually our delivery day is 3 to 20days after received deposit.

A: We will confirm voltage and plug with customer before production, and we will produce machines as the customer's requests.

A:Yes, all of our product are designed and customized as required including color, print, pattern and logo.

A: With many years manufacturing and exporting experiences,we have gained rich experience for malfunction of machines.We can put an end to these malfunction.If there is any problem,our technicians will give you a solution in details,insert related instruction photos and videos,make you clearly! And we will keep on communicate with our customers to see how to do is the best for customers.

A: It's according to the maintenance of product, generally speaking it's about 3-5 years.

A: Our technician will make a professional solution with picture or video for customer, which shows how to operate step by step. If the spare part breaks we will replace it for customer with kind of charge or without charge.

A: Different coins from different countries can be accepted by coin selector. Also we can install a note recognize devise into the machine (as usually comes with the coin one).

A: Our company will provide the English interpreter for free, as for the rare language we will help customer to seek an interpreter company with favorable price and good services.

A: As for the time different port is different. Generally speaking it is about one month by sea,3-7 workdays by air.

A: Our company can help customer to reserve a hotel if they come to China and we can pick up customer at airport or hotel if necessary.